Helping You Deliver Exceptional Customer Service
Posted by Whitehall on 30th JulWe understand that our luxury solid work surfaces are often a component part of a much larger project. A project that you, as a showroom or tradesman, are managing.
A new kitchen or bathroom is one of the most well-considered and expensive purchasing decisions a homeowner can make, so when the design choices have been made and the cheque book is out – you need prices fast, right?
Even once you’re happy with the price, we won’t stop there. We are here throughout the entire project process as your expert solid surface partner.
Our team is passionate about working in tandem with your business and your customers, through managing our supply chain and communications in a way which allows you to deliver exceptional customer service to each and every customer.
How do you we do? Let us explain:
Quotes
We will generate a comprehensive quotation as quickly as possible, speaking to the quarries which supply our materials to ensure the price we are giving you is competitive and accurate.
Lead times
The manufacturing nature of solid work surfaces means there is often a lead time on our products. We understand that you need to account for this when planning the wider project, so that you can advise your customer on an appropriate commencement date for the job as a whole.
When we tell you a lead time, we stick to it – which means no unplanned waits for you or the homeowner.
Responsiveness
We are proactive in our customer communications and strive to answer any questions you may have from the initial quotation to delivery, installation and beyond. Whether you call us, email us or get in touch on social media – we will respond in a way that enables you to get on with the job in hand.
Flexibility
Whether you are selling a small but perfectly formed bathroom, or a luxury fully-integrated kitchen, we will be flexible in our approach to meeting your ongoing project requirements. Whether you need two, three or four product recommendations, a frank discussion about cost, or to delay a delivery for a week or two – we will work around you and your customers to make sure your project runs as smoothly as possible.
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